PrimeCore Intelligence delivers autonomous AI for contact center operations — real-time agent guidance, 50+ language call handling, and policy-enforced performance analytics for logistics, healthcare, and financial services.
Every module is policy-enforced. Every decision is logged. Every production action requires founder approval.
Live call intelligence surfaces the right response at the right moment. Reduces AHT by up to 35% without adding headcount.
Multilingual handling across Spanish, Portuguese, English, French, and 46 more. LATAM, US, and EU contact centers covered out of the box.
Tier-1 and Tier-2 calls handled autonomously with escalation paths that preserve agent bandwidth for complex cases.
FCR, AHT, SLA breach rates, agent churn indicators — all in a single real-time dashboard with policy-gated alerting.
Every mutation requires policy clearance. No silent writes. Full audit trail. Founder-approval gate on all production actions.
Drop-in integration with Five9, Genesys, RingCentral, 3CX, Atento, and Bliss. No rip-and-replace required.
Purpose-built for operations where a single SLA breach costs real money and agent churn is a financial event.
Shipment tracking calls, carrier disputes, exception handling — automated with 24/7 multilingual coverage.
Appointment scheduling, insurance verification, and prior auth — PHI controls enforced at the infrastructure layer.
Account inquiries, dispute resolution, and compliance-sensitive calls with full audit trail and no PAN/CVV exposure.
Driver support, dispatch coordination, and vehicle incident handling at scale across mixed-language fleets.
Multi-client contact center management with tenant isolation, per-client SLA enforcement, and consolidated reporting.
Purpose-built for Guatemala, Mexico, Colombia, and Brazil. Native Spanish and Portuguese AI with regional compliance.
We validate your CCaaS platform, call volume, language mix, and SLA targets. No surprises after deployment.
30-day controlled pilot with shadow mode — AI runs alongside agents with zero side-effects until you approve.
Full verification pack: FCR delta, AHT improvement, SLA breach rate, and cost-per-call before any production flip.
Every production cutover requires explicit founder-level sign-off. No auto-promotions. No silent deployments.
Billed monthly. Pilot Month 1 is 50% off. Month 2+ renews at standard rate unless canceled before renewal.
For contact centers piloting AI with a single queue or language.
For multilingual queues across multiple CCaaS platforms.
For enterprise BPOs and multi-tenant contact centers with custom compliance requirements.
No PAN/CVV · PHI disabled by default · Agentic Engineer protective controls on all plans · Download Security Packet →
Start a 30-day pilot. Shadow mode first — no side effects until you approve. Cancel anytime before Month 2.
Not legal, medical, financial, or compliance advice. PrimeCore Intelligence is an AI tooling platform — results depend on your deployment configuration.